Questions? Look Here
To reschedule your flight, log on to www.flydanaair.com, click manage booking, enter your PNR and last name and click on find reservation, when the ticket opens, click exchange ticket to choose your preferred flight time and date.
To change your details, Log on to www.flydanaair.com, click manage booking, enter your PNR and last name and click on find reservation, when the ticket opens, click on edit customer information to change details. Please note that customer name cannot be changed.
No, you only need to provide a photo ID at the check-in counter.
You need to be at the airport at least 1hour 30 minutes before your flight as check-in counter closes 30minutes to your flight time and boarding gate closes 10 minutes before flight time.
Only animals which appears to be in good health condition and fit to travel will be accepted. Also, pets should be at least 8 weeks old before they can be accepted.
Yes you can, but it should be properly packed and put in your check-in luggage.
All pregnant women are to present a medical report at check-in certifying that they are fit to fly. Pregnant women over 32 weeks are NOT fit to fly.
You can register on www.flydanaair.com or by sending us a mail on firstname.lastname@example.org
Yes we do but we can only accommodate a maximum of 2 PRM's per flight. It is also important that it is indicated at the point of booking so adequate provisions can be made.
In cases where passenger cannot move from one point to another unaided, a companion is required and a second ticket should be booked for the individual.
No. Passengers are only required to book and pay for flight tickets.
Passengers are allowed to bring a wheelchair but in cases where a passenger does not have one, one can be provided for such a passenger if adequate information on passenger condition and requirements is provided.
Due to our aircraft specifications, passengers who are completely immobile will not be accepted as we do not have the facilities to accommodate such passengers.
Tickets can be booked across the counter but preferably, we would require that we are informed at least 72 hours before the flight time to enable us arrange the necessary equipment for the passenger.